ARTWORK

E-mail all artwork to sales@grangerballoons.com.
Please insert your distributor & PO number in the subject section.

Artwork should ideally be sent vectorized in Adobe Illustrator (.ai or .eps).
Good quality pdf files are also accepted.
Please send your artwork black&white only.

Fonts should be outlined. All images should be embedded and not linked.

For two-colour imprints, colours shouldn’t touch.
Ink colours can shift up to 1/4’’ in any direction.

Our graphic team will resize the artwork to fit the maximum imprint area of the selected product unless specified otherwise by the client.

PRINTING :

Black and White printing are no charge. Any other colour will be charged $40(A). Unless otherwise specified, stock ink colours will be used to print. PMS match can be requested by customers, but the perfect match can not be guaranteed.

Each balloon is printed neck down (standard use). Please specify clearly if your order has be printed neck up (ceiling suspension).

Set up charges : Each imprint colour on each side requires a distinct setup. For example, a 2 colour imprint on 2 sides require 4 setups. Each setup charge is $40(A).

A pre-production digital proof to be approved by the client will be sent before going into production. Once the proof is approved, the order is considered final and will go staight into production without any other notice.

Additional charges may apply if the artwork is not provided properly and the order acceptance is based on the quality of the artwork and production availabilities.

SHIPPING :

On orders of 10,000 balloons or less, standard shipping time is 3-5* business days once the artwork and the sales order are approved. For higher volumes orders, the turnaround time will vary depending on the quantity. It will be confirmed in any quote request and sales orders.

standard turnaround time. Turnaround time is subject to the production schedule. During high season (from May to August) standard turnaround time is 5 to 7 business days.

Express Programs (Price per 1,000 Balloons):
Rush 24 hour
shipping option available @ $100.00(A).
Rush 48 hour shipping option available @ $50.00(A).

Express Programs (Large volume orders):
Please Contact Us for the different options and related costs.

For multi-door shipments, extra fees might be applied. Check with customer service for more details. For all multi-door shipments, a spreadsheet with complete address information must be provided. Additional lead time may be required multi-door shipments.

All orders are shipped using the most cost effective transporter for the destination. If a specific shipping method is required, please precise on order and provide customer account number. Granger Balloons can be hold responsible for any delays that can happen during transport, no matter what transporter is used for the delivery.

We can also blind ship directly to your customers. Please inform us when you require this service.

All orders are shipped F.O.B. Factory unless otherwise specified.

Special packaging options are available. Please contact Customer Service for more details.

In order to be at their best, balloons need to be inflated and looked at from a 5 feet distance. This is the way to evaluate colours and printing quality.

CREDIT

In order to get credit approval, a credit application has to be submitted. Processing time is 2-3 weeks.

Credit terms : Net 30 days for approved accounts

Credit claims : Claims have to be received within 15 after the receiving of the merchandise. Any returned merchandise has to be pre-approved before being sent back. The return number has to be inserted with the merchandise.

GENERAL INFORMATION

All prices, terms and policies are subject to change without any prior notice. All custom sales are considered final unless otherwise determined by BGB Inc.

We are not responsible for incorrect pricing, production times and/or descriptions found on third party websites, catalogues or databases (promocan, sage, etc.). Get in touch with customer service for the most up to date pricing.

Minimium unimprinted order is $100.

All copy, logos and images provided to complete customer’s orders are considered to be in complete compliance with all applicable laws in regards to trademarks, copyrights, privacy policies, patents or any other intellectual property rights.

Changes and Cancellations: All custom orders are considered final. Any change, other than quantity, requested after the order confirmation and artwork are approved might be billed, plus any additional work charges required by the change. Changes in quantity can be made prior to the start of production. If a change in quantity occurs after the completion of the production, the change will be treated as a new order and be billed accordingly. Any change made after the production has started might delay shipping. Changes in the shipping method or ship to address has to be made before scheduled shipment date. If a cancellation is necessary after the production has started, all costs associated with the order will be invoiced. Cancellations must be submitted by writing and accepted by BGB inc.